Questions & Answers

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    CONTACT INFORMATION

    50 East 52nd Street
    Brooklyn, NY 10022
    United States

    +1322224332
    +4643758533

    Do you have questions about how we can help your company? Send us an email and we’ll get in touch shortly.

    Courier

    Delivery charges for orders

    • We use trusted third-party courier vendors (Courier IT, The Courier Guy and Dawn Wing) to transport your order to your door, anywhere in SA using standard road freight.
    • We deliver overnight, weekdays only within Johannesburg on items in stock in Johannesburg.
    • Delivery is FREE if your cart total exceeds R2,000.00
    • A delivery charge of R100.00 incl VAT will be added to your cart total at checkout for orders below R2,000.00
    • Delivery ETA’s are subject to courier service levels.
    • You will receive an email notification once your order has been dispatched from our warehouse.
    • To track your order, please enter your order number on the following page: https://packabook.co.za/track/
    • Please contact the courier company to escalate an issue or update your delivery.
    • Kindly give us a call on 087 094 8591 to confirm any details if you are uncertain.

    When can I expect my delivery?

    Area Estimated Delivery Time *
    Pretoria (Central): 1-3 working days
    Johannesburg (Central): 1-3 working days
    Bloemfontein (Central): 1-3 working days
    Durban (Central): 1-3 working days
    Port Elizabeth (Central): 2-5 working days
    Cape Town (Central): 2-5 working days
    Regional (All surrounding areas including hard to reach rural areas services only once a week): 5-9 working days

    PAYMENT INFORMATION

    How secure is online shopping?

    At Packabook, we take security very seriously, in our stores and especially online. Rest assured that we’ve taken every precaution, using the latest security technology to ensure your personal details are safe and secure with us. All sensitive information you provide is encrypted using industry-standard Secure Sockets Layer technology, and we partner with a leading South African payment processor.

    We also insist that all credit card payments use 3D Secure processes (such as MasterCard’s SecureCode and Verified by Visa) so you will be prompted for a one-time PIN when purchasing to prevent you from fraudulent transactions. In short, this means that we’ve done everything we can to ensure that your details are always safe and secure.

    Payment methods

    Currently, we are using payfast as our payment method. Otherwise, EFT can be used to make direct bank transfers.

    proof of payment would need to be sent to sales@packabook.co.za. Orders not paid for within 48 hours are canceled.

    ORDERS AND RETURNS

    Returns

    Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Some types of goods are exempt from being returned.

    To complete your return, please email your order number and reason for return to info@packabook.co.za. We will communicate with you about the next step forward.

    Please do not send your purchase back to the manufacturer or distributor.

    Refund (If applicable)

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

    Once approved by management, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    Late or missing refunds (if applicable)

    If you haven’t received a refund yet, first check your bank account again.

    If you have paid using PayFast, please contact PayFast support via email: support@payfast.co.za

    Then contact your bank or credit card company, it may take some time before the refund reflects into your account.

    If you’ve done all of this and you still have not received your refund yet, please contact us via email: sales@packabook.co.za

    Sale items (if applicable)

    Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

    Exchanges (if applicable)

    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email: info@packabook.co.za to request an exchange.

    Courier

    To return your product, please contact via email: info@packabook.co.za. Courier charges will be for your account if you have placed your order incorrectly or if you are returning an item within 7 days for a refund.

    Packabook will be responsible for courier costs for returning your item if we have made an error with picking your order or if the product is defective.

    Depending on where you live, the time it may take for your exchanged product to reach you may vary.

    If anything is unclear or you have more questions please feel free to contact our customer support team on 087 094 8591